With a business model based on growth, customer satisfaction is our number one ultimate target.
Our recipe for success is a customer focused corporate culture that encourages our employees to create innovative products and offers – that create shareholder value long term. The corporate culture derives its energy from a willingness to change and create a better future for millions of people.
Customer satisfaction | Outcome | Comment |
|---|---|---|
| Sweden's most satisfied savers according to the Swedish Quality Index (SQI) | Achieved for the thirteenth consecutive year in 2022 | |
Employee engagement | ||
| Employee Net Promoter Score of at least 50 | 58 | Very strong ambassadorship |
Long-term value growth | ||
| A market share of 10% of the Swedish savings market at the end of 2025 | 6.3% | A challenging target that we will need a couple of years of a positive stock market to achieve |
| Return on shareholders' equity of at least 35% (Annual target) | 36% | The goal ensures a continued focus on profitability and demonstrates the low risk and capital efficient balance sheet |
| Dividend of 70% of the year's profit (Annual target) | 70% | The proposal for 2022 is a dividend of 7.50 (9.20) SEK per share, corresponding to a ratio of 70%. The leverage ratio requirement, including Pillar 2 guidance has been taken into consideration |
| Maximum annual costs to savings capital ratio of 12 basis points over time | 15 bps | During 2022, the target was affected by market fluctuations |
Sustainability targets | ||
| Net zero emissions | Emissions for 2022 amounted to 281 ton CO2e, climate offsets of the total emissions were purchased. During the year, we signed Business ambition for 1.5 °, committing to reduce Avanza's direct and indirect emissions by 40% until 2030 | |
| Increase gender equality in savings | The share of women on Avanza's platform by yhe end of 2022 was 38%. The share of women among new customers was 42% and the share of savings capital held by women was 25% | |
| Strengthen the sustainability score of our customers' investments | 20.0 | During the year, Morningstar's sustainability rating for fund investments decreased from 20.2 to 20.0 among Avanza's customers. The goal is as low a score as possible |
