With a business model based on growth, customer satisfaction is one of our ultimate targets.
Our recipe for success is strong customer focus and a corporate culture that encourages our employees to create innovative products and offers – that create shareholder value long term. We have won SKI's award for "Sweden's most satisfied savings customers" for nine consecutive years.
Customer satisfaction is achieved through engaged employees, which requires a corporate culture that encourages innovative thinking and where we are willing to challenge each other. Avanza’s corporate culture derives its energy from a willingness to change and create a better future for millions of people.
|Sweden's most satisfied savers according to the Swedish Quality Index (SKI)|
|Customer satisfaction according to SKI||79.1||75,4||77.2||74.4||81.3|
|Market share of at least 10 per cent of the total net inflow to the Swedish savings market||will be published|
after 20 February
|1 million customers by 2020|
31 January 2020
|Customer growth||139,300||126,500||140,000||103,000||96 400|
|Costs should not grow at a faster rate than income|
|- Income growth||13.8%||8%||7%||2%||33%|
|- Cost growth||10.6%*||11%||20%||8%||10%|
|Dividend of at least 70 per cent of the profit for the year||79%**||83%||83%||79%||74%|
Employee Net Promoter Score (eNPS) at least 45***
*The cost increase excludes Försäkringsaktiebolaget Avanza Pension’s fine of SEK 35 million in 2018 and write-down of SEK 8.3 million of a leased asset in 2019.
** Proposed dividend
*** Raised target from 2017, previously 40. Source: Quicksearch