The IT incident on Monday morning, when Avanzas platform was inaccessible for 2 hours and 15 minutes, occurred due to a bug in software from an external supplier which made us unable to receive traffic to the website or apps. The incident was unrelated to Avanza’s own systems. During a short period of time only static data could be shown on the site, meaning customers were able to log in but could not see their account information. We therefore decided to show an error page until the problem was completely resolved.
We are of course concerned about this and deeply sorry that it occurred. Since Monday, we are in close dialogue with the supplier to thoroughly investigate the incident.
Our technological platform is among the industry’s most modern. We work continuously to modernise and upgrade our systems to keep them up-to-date. The strategy is in this way to avoid building up technical debt, which would require large one-time investments. We therefore do not have any major tech investments planned. Continuous technological progress is an important part of our culture.
